Returns & Exchanges

Return Policy

theikra.com offers a simple and easy 7 days return policy to our customers. You can conveniently return or exchange any item within 7 calendar days from the date of delivery.

Please do not accept any order if seal is broken/unsealed at the time of delivery. All Items are sent with a RETURN tag.

All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without Return tags will not be accepted.

Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you, within 2-3 business days (excluding Sunday).

Once the item is received by us, we will refund the amount of that item either Paytm wallet /Google Pay transfer in your account or we can do online refund via NEFT within 2 business days. 

NOTE: The shipping charge is not refundable.

Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:

• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• They should be returned within 7 calendar days from the delivery date.
• In case you receive a damaged/defective, theikra.com should be notified within 24 hours of receipt. We may request you to share snap shot at twinkle@theikra.com

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

A notification with the status of the return will be sent to the customer within 24-48 working hours from the date of receiving the items.

In case of orders where reverse pick-up may not apply, customers can self-ship the items to theikra.com. In this case, an amount of Rs. 100 will be reimbursed in the customer's account towards shipping costs in the form of a Paytm wallet credit/Bank transfer. This will be done post the quality check of all the received items.

The Return / Exchange Process

You can return or exchange an item online at theikra.com by following the below steps.

Click here

OR

• Log in to the 'My Account' section at theikra.com
• Choose the order that needs modification.
• Select the product to return or exchange and fill in the required information.
• You may reach us on 9873844226 for taking return request.

Customer Support

For any other queries, you can speak to our customer care team either by calling on 9873844226 or by e-mailing at twinkle@theikra.com 

Please have the below information ready before you call customer care or mention the same in the email:

• Order Number
• Registered E-Mail Id
• Product Name
• Pick-Up Address                        

To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. 

Mention the order details & complete shipping address on the packet as stated below –

•   Order Number, Product Name & Return Reference Number
•   Shipping Address:
•  Twinkle Jewellery House

*Please read the return policy carefully before returning an item.

Terms & Conditions

This Return Policy applies to all items purchased directly from theikra.com (with the exception of Personalized items, discounted and free gifts, unless there is a product defect) . The policy is subject to change. Hence, please visit our website theikra.com for the latest policy.

Exchange

You can exchange an item purchased on www.theikra.com with the same item or another item, however, all exchanges are subject to stock availability.